Hosting Scotland

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Monday, 27th October 2008. Hosting Scotland Closing For Business

After seven years of growing up from a small startup to providing a service that has 
built it's reputation on providing one of the friendliest and most affordable hosting
providers in the UK, we're sorry to say that today we discussed something that we
hoped we would never have to do. Unfortunately, the recent months of the now
all-to-familiar credit crunch have taken their toll on Hosting Scotland and like
many other small firms, it has forced us to cease trading with immediate effect.

What does this mean for me? 
---------------------------- 

First things first. Don't panic! We're not switching out the lights tomorrow. 
However, as are unable to fund our server environment, our agreement with the
companies involved in physically holding our equipment will be unable to last
past February 2009. Therefore, on or around the 6th of February 2009, our
servers will be shut down and any web sites remaining on them will go offline,
so please read on to find out what you need to do. 

What do I need to do now?
------------------------- 
At some time prior to February 6th, you must secure alternative hosting for 
your web site and domain. Hosting Scotland will ensure that any transfer
requests you submit to us are dealt with promptly to make life easier on you.
Please note however, if you leave your transfer until the last moment, you run
the risk of your website or email going offline and transfer being impossible
(it can in some exceptional cases take weeks to transfer domains). Therefore,
we would ask if you wish to transfer your domain to another company, that you
inform us no later than January 15th. If you do not, we will assume that you
wish the domain name to lapse. 

Our Apologies
------------- 
This truly is our saddest day, and if it was at all avoidable we would do so,
however we have tried all options open to us and the current situation has
left us with no alternative.

On behalf of the entire Hosting Scotland Team, 
   
Thanks for your loyal and in many cases, long support over the years.

1 April 2008: E-mail server not processing mail [RESOLVED]

The primary mail server mail.hostingscotland.co.uk was unable to process mail from 0100 hours this morning until 1120. This was due to a large spam attack which filled the hard disks. The issue has now been resolved and the server restarted. Mail should be a little slow for the next few hours whilst the outstanding mail is processed. Thank you for your understanding.

11 October 2007: Possible Server Outages on 15, 16, 17, 18, 22, 23, and 24 October 2007 from 9 p.m [CLOSED]

Please note that during the above days, essential server maintenance is ongoing and as a result, the server you may host from may be offline for short periods of time from 9pm onwards.

Thank you for your understanding whilst we carry out these works.

21 August 2007 15:25 - 25 August 2007 14:00 [RESOLVED]
Mail Delays and Outages


This issue has been resolved by temporarily closing down the anti-spam software on our mail server. As a result, we are moving everyones mail to a new, better performing mail server that will be able to cope with the influx of spam hitting the servers at the moment.
Work on this is ongoing at present and a full annoucement of the changeover will take place later this month via email.

11 August 2007 12:25 - 18:30 [RESOLVED]
Network Outage for Primary servers

We send our apologies to our customers today for the near total lack of service between the hours of 12:25 to 18:30 today due to a trunk network outage in Germany. This event was outwith our control however we understand the inconvenient nature of such an un-anounced outage.

We thank you for your understanding in this matter.

11 June 2007 11:00-12:00 [RESOLVED]
Emergency power outage at Gourock

For safety reasons it has been necessary to remove power to our Gourock servers.
This will impact the availability of the phpmyadmin service and redundancy of the DNS service until the power can be restored, which we estimate to take no more than 5 hours.
In the meantime, all other services are normal, and SQL can still be accessed via the command-line tool. Should you have any queries, please do not hesitate to contact us.

1 March 2007 [RESOLVED]
Connection issues to webmail and phpmyadmin

Please be aware that we are experiencing connectivity issues at present at our Gourock site which impacts the availability of our webmail and phpmyadmin service. As always, the alternative webmail and phpmyadmin service is available should you find that the service is down.
We are having repairs made this week to the communications line which is experiencing large amounts of noise, thus the dropped connections that have occurred of late.

20 February 2007 - 01 June 2007 [RESOLVED]
Webmail Issues

A number of our customers have made us aware that they are experiencing issues with the new webmail client, specifically in the areas of large attachments and where an account has multiple email addresses.

Please be aware that we are currently looking into this issue and we are also seeking an alternative to the existing client should we fail to resolve these issues.
Please be aware that the old webmail client is still available in the meantime so you can use this should you be experiencing any issues with the new webmail client, however this issue only appears to be affecting a very small minority of customers.

The link to the old webmail client is as follows:

https://secure.hostingscotland.co.uk/oldwebmail/src/login.php

Please bookmark this link for your reference.

18 January 2007 09-33 - 12:50 [CLOSED]
Connection down in Glasgow

Update: Service to our upstream has been restored and is back as to normal again.
Apologies to anyone who was inconvenienced due to this outage.
Please note that due to extreme weather conditions in the city of glasgow, our stream providers have advised us that our connection in Glasgow is temporarily offline.
All users of the webmail and phpmyadmin services will be affected by this outage.
As a temporary measure, please use the following addresses to obtain webmail/sql:

http://altwebmail.hostingscotland.co.uk - for webmail
http://altphpmyadmin.hostingscotland.co.uk - for phpmyadmin sql


Please accept our apologies for any inconvenience caused and rest assured that we are doign all we can to have the service back to you as normal as quickly as we can.

Late Nov 2006 - Early Dec 2006 [CLOSED]
Server Outages and Address Change

LAST UPDATE Jan 01, 2007:
We have now fully switched over to Hosting Scotland from our old domain, xbolt.net.
If you experience any problems, please do not hesitate to contact us, however we do not anticipate any problems.

Happy new year to all of our customers!
We are proposing some maintenance work to be carried out in late November/Early December which will entail an outage of likely 2-4 hours, but could be as much as 8 hours. During this period, web and email services will be unavailable. All emails will be queued until service is resumed.

Additional to this work, we will also be changing our business address More details of this change will follow soon, but please bear this in mind if you are making any payments near the time.

We apologise for any inconvenience this may cause you but please rest assured that these actions are all performed in the interest of increasing performance and lowering costs to continue to provide a value added service to our loyal customers; However should you have any concerns, please do not hesitate to email the support team.